Policy
Last Updated: 01.11.2020
At Fireaff, we are committed to respect the privacy choices of our clients and Website visitors.
This Privacy Policy (the “Policy”) describes how we use and to whom we disclose personal data that is collected by us or provided by you when you visit our website located at www.fireaff.com (the “Website”) or use our services (the «Services» or the “Software”).
You will also find below the important information about your rights in relation to your personal data, so please read the policy carefully.
Fireaff Inc. (“Fireaff”, “us”, or “we”) acts as a controller of your personal data. Fireaff Inc is incorporated and existent in the Geneva Pla with address Waterfront Drive, PO Box 25612, Road Town, Tortola, British Virgin +1 728 233 4341
By accessing the Website or using our Services, you become subject to this Policy. Your acceptance of the terms of this Policy, in their entirety, shall be effective to your employees, if any.
1. What information we collect and how we use it
“Personal Data” is any information relating to identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly.
We collect the following Personal Data about you:
1.1. Information we use to provide services
Contact Information. When you contact us/register/sign up for the Services, we may collect certain contact information from you, such as your first and last name, organization name, job role and business type, email address or other similar contact details to process your demo/registration request, to contact you regarding it and help you with your experience.
Billing Information. When purchasing Services, you will be required to provide additional information that may include a credit card number or other banking or payment information. This information is required by us to verify your identity, to establish your company’s account, to set up your Services and to enable payments for the Services to be made or to invoice you for them.
Service Information. In order to provide our Services to you, to improve them and to enhance your experience, we may collect information that is created or provided by you in connection with your use of the Services, including order information, chat logs, email logs and information about your actions in various client areas on the Website.
Third Party Information. We may obtain information about you from third party or public sources and add it to your account Contact Information. This combined information may be used by us to enhance our ability to provide Services to you, to ensure that we are paid for Services.
We will use your Contact Information and Billing Information to provide Services and to provide you with access to the Services you have ordered, as well as support services, technical updates or updates on changes in our usage policies. The legal basis for us to use your Contact Information, Billing Information and Service Information is the agreements you enter into with us in connection with the Services and performance of these agreements as well as taking steps at your request prior to entering into them.
We may also use any information collected from you: (i) to personalize user’s experience; (ii) to improve our Services in order to better serve you and/or to provide Services more effectively; (iii) to allow us to better service you in responding to your customer service requests, (iv) to ensure continuous improvement and development of the Services; (v) to administer the Website and to diagnose possible problems; (vi) to administer a contest, promotion, survey or other Website feature; (vii) to send periodic emails regarding your order, your use of Services or similar Services you might be interested in.
1.2. Use of information for direct marketing
We may use your Personal Data (full name, contact email address and job role) to send you company updates and marketing offers about Services you use (used) or similar services which we provide (provided) to you.
We use Service Information to market our Services to you in a more personalized manner and to allow us to deliver the type of content and product offerings in which you are most interested, to advertise or market our business, and to tailor offers, promotions, etc.
1.3. Browsing Information and Cookies
“Cookies” are small files that the Website or its service provider transfers (if you allow) to your computer’s hard drive through your Web browser that enables the Website’s or service provider’s systems to recognize your browser and capture and remember certain information.
We may use Cookies, web beacons and other technical means to collect and analyze certain information about how you and other visitors use the Website. This technical information includes Internet Protocol (IP) addresses, browser information, and the preceding and succeeding websites you have visited, among other things. We may also keep a record of which pages of the Website you visit, and how long you spend on each page. Cookies can also be used to help us understand your preferences based on previous or current Website activity, which enables us to provide you with improved Services. We also use Cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better Website experiences and tools in the future. We use Google Analytics for collecting website browsing statistics. You can opt-out from analytics by disabling cookies through your browser settings or by visiting https://tools.google.com/dlpage/gaoptout/ . If you want to disable other cookies, you can learn how to do it by visiting http://www.allaboutcookies.org (overview of process of disabling the cookies in internet browsers).
We use Local Storage (HTML5), and our third party utility partner uses Local Shared Objects (Flash cookies) and Local Storage (HTML5) to store content information and preferences, and to display advertising based on your web browsing activity. Various browsers may offer their own management tools for removing HTML5. If you want to manage Flash cookies, please visit at https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Legal basis for use of cookies and other information stored on your devices is your consent, unless cookies are necessary for strictly technical functionality of the Website.
2. To whom we disclose your personal data
We may disclose your Personal Data to (1) our employees who are in contact with you or who are responsible for marketing, customer success, customer support and/or employees from IT departments, (2) our affiliated companies, (3) third-party suppliers/vendors.
2.1. We use third party suppliers/vendors to perform the following business-related functions: data storage services, data analysis, Website hosting, database maintenance services and payment processing. External legal consultants/advisors or debt collection agencies can be used by us in order to protect our or third parties’ interests and/or recover a debt caused by your failure to pay for our Services. These suppliers and vendors may receive or have access to your personal data. When we employ such third party suppliers/vendors to perform services on our behalf, we will only provide them with access to Personal Data that they need to perform their specific function. We will put our reasonable efforts that each third party supplier/vendor will be required by a contract to keep such Personal Data confidential and secured and not to use it for any purpose other than providing services to us.
2.2. We may share Personal Data with the owner of intellectual property rights to the Website and software used on it to the extent needed to perform certain business-related functions (e.g. updates, maintenance, support, etc.) for the purpose of providing Services to you.
2.3. Our employees have access to your Personal Data only to the extent their functions are required to provide our services or otherwise act on our behalf as set forth in this Policy.
2.4. Statistical/analytical data about our Website’s visitors/users may be accessed by (1) our employees in marketing, customer support, customer success and/or IT departments who are responsible for analyzing such data and for improving our Website and Services, (2) Affiliates, (3) third-party service suppliers/vendors.
3. Security
No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we have implemented appropriate technical and organizational security measures designed to protect data in our possession from accidental loss, misuse, alteration, disclosure, destruction and unauthorized access. In addition, we limit access to your Personal Data to only authorized staff and to those who have business need to know (and they will only process your Personal Data on our instructions and subject to a duty of confidentiality). We have put in place procedures to deal with any suspected or actual data security breach and will notify you and to the supervisory authority of a suspected breach where we are legally required to do so.
4. Data Protection Officer
At Fireaff, we take your privacy seriously and we are fully committed to keeping your information private. Providing and holding personal information comes with significant rights on your part and significant responsibilities on ours.
Any requests or questions regarding Data Protection or Privacy You can send via email to our Data Protection Officer, which will prompt and consult on any issues of this topic and technical aspects of personal data protection.
The Company shall apply all modern technical standards for the protection of the personal data of the Users of the Website. These include proper encryption standards and management of a data system in the manner, where in case of the data breach it would be unavailable to identify the particular data subject. We achieved this by imposing a pseudonymisation of Your data sets – it means that Your data set does not include Your name and other information, which permits to identify You, but a personal identifier (pseudonym). In addition, all data sets are secured by a proper encryption mechanism, which makes it almost impossible to decrypt the data sets without encryption keys.